500 Local Young People Helped by Online Counselling Service

An online counselling and emotional support tool has helped over 500 young people in Bedfordshire, Luton and Milton Keynes access 24/7 support since it’s launch in July.

The service, which is called Kooth and is provided by XenZone, is accredited by the British Association for Counselling and Psychotherapy (BACP) and offers local children and young people between the ages of 11 and 19, 24-hour access to self-help materials, mood-tracking and goal-setting tools, and live, moderated forum which cover topics ranging from exam stress and anxiety to eating disorders and grief.

Kooth has been commissioned by Bedfordshire, Luton and Milton Keynes (BLMK)  Commissioning Collaborative and local authority partners to provide a service to those young people who might be hesitant to access services face-to-face. The figures show that over 500 new users have registered with the service and used it on multiple occasions, with around 70% accessing it out of hours.

Anne Murray, Chief Nurse for the BLMK Commissioning Collaborative said “We are still only a few months into an 18-month pilot of Kooth but these figures show there is certainly a need to provide this service for the young people of BLMK. Where previously they might not have sought help at all, we hope that providing this tool will help to improve the emotional wellbeing of our young residents.

“The fact that a large majority of the users have accessed the service out of hours, where traditionally there has been no provision to support them, is a great indication that Kooth is already proving to be a vital resource.”

Local commissioners will be working with the BLMK Integrated Care System (ICS) to continue to promote the service and encourage even more young people to use Kooth to access support when they need it.

Information about the service and how to access it is available at www.kooth.com


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